We can not help but communicate – everything you do (or don’t) do sends a message out in some way. Considering communication is something we all do all of the time poor communication or a breakdown in effective communication is often at the heart of poor practice and poor outcomes.

After completing this module you will:

  • Have an appreciation of the skills and behaviours needed to communicate effectively
  • Understand the unique role of midwives, support workers, student midwives and medical staff in communicating effectively with women and families and the wider service
  • Be able to utilise simple communication tools to enhance personal skills

There is one 6-minute video in this module.

Study time: 10 minutes

If you have not yet worked through the module Leadership: an introduction, it is recommended that you do so before starting this module as it gives some essential background around the model of leadership being used.

Original content: 2018