We can not help but communicate – everything you do (or don’t) do sends a message out in some way. Considering communication is something we all do all of the time poor communication or a breakdown in effective communication is often at the heart of poor practice and poor outcomes.
After completing this module you will:
- Have an appreciation of the skills and behaviours needed to communicate effectively
- Understand the unique role of midwives, support workers, student midwives and medical staff in communicating effectively with women and families and the wider service
- Be able to utilise simple communication tools to enhance personal skills
There is one 6-minute video in this module.
Study time: 10 minutes
If you have not yet worked through the module Leadership: an introduction, it is recommended that you do so before starting this module as it gives some essential background around the model of leadership being used.
Original content: 2018